Time to make quick decisions
Time for quick shopping
A time when the value of every minute is felt very acutely and there is no desire to waste your resources on “wait”, “get it later” or “we will call you back”
We are spoiled by the service, we can choose from hundreds (and even thousands of options) of goods or services that are always at hand, we are annoyed by queues (even if they are very small) and, of course, we want to receive “everything at once”
In fact, for the most part, there’s nothing wrong with that.
But business always needs to be in good shape, because today one of the main success factors is timeliness and effective solutions
Making consumers wait longer than is accepted and justified in a particular field actually means getting disappointed and losing customers.
It is important to form loyalty, uniqueness, customer orientation and be modern
By prioritizing the needs of your customers and reducing wait times to a minimum, you create a positive brand image, build the trust credit that is the foundation of long-term relationships, and pave the way for stability and success
By providing fast and quality service, you demonstrate that your business really values customer satisfaction: really, not declaratively!
And this applies to both offline and online communications. According to Shopify research, 47% of consumers expect a web page to load in less than two seconds. After that, consumer tolerance decreases and 40% of visitors leave the web page.
Fast websites have become the norm for us, and any delays raise suspicions about whether everything is okay with this business
Think about this figure: every year, up to $18 billion worth of goods remain unpaid in online shopping carts. The results of the surveys showed that among the main reasons is too slow operation of the site at the order confirmation stage
Certainly, there are categories of goods and services whose expectations are embedded in their marketing strategy. And consumers are ready to spend many hours in queues or wait for months for what they want. But today is not about that
The time of each of us is truly priceless. Dear entrepreneurs, you should always remember this. Your customers deserve efficient options and a quick response to their requests
Don’t make them wait!